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Privacy policy

Date of publication: August 31, 2020

Prompt terms

Your trust is very important to us, we are well aware of the importance of personal information to you, we will take appropriate security protection measures in accordance with the requirements of laws and regulations, and try our best to protect your personal information security and control. In view of this, EasyDser service provider (or "we" ) to formulate this Privacy Policy (hereinafter referred to as "this Policy") and remind you: 

This policy applies to the products or services of EasyDser.

It should be noted that this policy does not apply to services provided to you by other third parties, and the services provided to you by the third party are subject to the privacy policy as described to you.

Please read carefully and thoroughly understand this policy before using the products or services of EasyDser, especially the terms marked in bold / boldface underline. You should read carefully and use the relevant products or services after confirming full understanding and consent. Once you start to use the products or services of EasyDser, it means that you have fully understood and agreed to this policy. If you have any questions, comments or suggestions about this policy, please contact us through online customer service or customer service email (support@easydser.com).

Part 1 Definition

EasyDser : refers to EasyDser, the domain name is http://www.easydser.com. 

EasyDser service provider : refers to the network and software technology service provider SHENZHEN HONGRUIJIE NETWORK CO.,LTD. 

Personal information : refers to all kinds of information recorded electronically or in combination with other information that can identify a specific natural person or reflect the activities of a specific natural person. 

Personal sensitive information : refers to identity card number, personal biometric information, bank account, communication record and content, property information, credit information, whereabouts, accommodation information, health and physiological information, transaction information, personal information of children under the age of 14, etc.(We will highlight sensitive personal information in bold in this Privacy Policy.) 

Deletion of personal information : refers to the act of removing personal information from the system involved in the daily business functions, so that it can not be retrieved and accessed. 

Unless otherwise agreed, the definition used in this policy shall have the same meaning as those in the terms of EasyDser.

Part 2 Privacy Policy

This Privacy Policy section will help you understand the following: 

1. How do we collect and use your personal information 

2. How do we use Cookie and similar technologies 

3. How do we share, transfer and publicly disclose your personal information 

4. How can we protect your personal information 

5. How do you manage your personal information 

6. How do we deal with the personal information of minors 

7. How is your personal information transferred globally 

8. How to update this privacy policy. 

9. How to contact us 

I. How do we collect and use your information

When you use our products and / or services, your personal information that we need / may need to collect and use includes the following two types: 

1. In order to provide you with the basic functions of our products and / or services, you must authorize us to collect and use the necessary information. If you refux

2. In order to provide you with additional functions of our products and / or services, you may choose to authorize us to collect and use such information. If you refuse to provide, you will not be able to use the relevant additional features or achieve the functions we intend to achieve, but it will not affect your normal use of the basic functions of our products and / or services. 

You understand and agree that: 

1. We are committed to creating a variety of products and services to meet your needs. Because we provide you with a wide variety of products and services, and there are differences in the range of specific products / services that different users choose to use, accordingly, basic / additional functions and the type and scope of personal information collected and used will be different, please refer to the specific product / service functions. 

2. In order to provide you a better product and service experience, we are making continuous efforts to improve our technology, and then we may introduce new or optimized functions from time to time and may need to collect, use new personal information or change the purpose or way in which personal information is used. In this regard, we will separately explain to you the purpose, scope and use of the corresponding information by updating this policy, pop-up windows and page prompts, and provide you with the way to choose your own consent, and collect and use it with your express consent.

In the process, if you have any questions, comments or suggestions, you can contact us by looking for the online customer service provided by EasyDser (please click). We will give you an answer as soon as possible. 

We will collect and use your personal information for the following purposes described in this policy: 

  1. Display and push products or services for you

To improve our products or services and provide you with personalized information search and transaction services, we will extract your browsing, search preferences, behavior habits and other features according to your browsing and search records and order information (such as the name of the consignee, contact number, harvest address, cargo type, etc.), and carry out indirect crowd portrait, display and push information based on the feature tag , for display, push information, and possible commercial advertising. 

We strive to ensure your browsing experience.If you do not want to accept the commercial ads we sent you, you can reply by SMS prompt to unsubscribe or other means provided by us to unsubscribe or close. 

When you use our on-site search service, we also provide a general sorting option that is not based on your personal characteristics, you can click "filter" on the search results page and select "General sort". 

In addition, we will also use your above information in order to continuously improve and optimize the above functions. 

  1. Provide you with products or services

(1). The information you provided to us 

To provide you with our products or services, we will record the information you provide, such as the contact name, contact number, receiving address and so on. 

Some of our products or services require payment to be used, and when you need to use these paid products or services, you need to provide your bank card information and / or bind payment tools so that we can understand your payment status. 

You can order products or services for others by EasyDser, and you need to provide the above-mentioned personal information of the actual subscriber. You must ensure that you have obtained the authorized consent of the actual subscriber before providing us with the above-mentioned personal information. 

(2). The information we collect during your use of the service 

To provide you with page display and search results that better meet your needs, understand product suitability, and identify account anomalies, we will collect and correlate information about the services you use and how you use them, including: 

Device information: Based on the specific permissions you grant in the installation and use of the software, we will receive and record information about the device you are using (hardware and software features information, such as device model, operating system version, device settings, unique device identifier, application list information), device location information (such as IP address, GPS location, and sensor information such as Wi-Fi access points, Bluetooth and base stations that can provide relevant information). 

Log information: when you use the products or services provided by our website or client, we will automatically collect your detailed use of our services and save them as relevant web logs. For example, the content of your search query, IP address, type of browser, telecom operator, language used, date and time of visit, and web page records you visited, etc. 

Please note that individual device information, log information, etc., cannot identify the identity of a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or with personal information, such non-personal information will be regarded as personal information during the combined use. 

In order to display the order information of your account, we will collect the order information generated during the use of our service to show you and facilitate your order management. 

When you contact us, We may keep your information, such as communication / call records and content, or the contact information you left behind in order to contact you or help you solve the problem, or to record the solutions and results of the related problems. 

(3). We collect your personal information indirectly 

To confirm the status of the transaction and provide you with transaction dispute resolution services, we will collect your transaction, payment and logistics information related to the transaction progress through the trading objects,trading methods, payment institutions and logistics companies selected by you based on the exchange, or share your transaction information with the above service providers. 

You can use EasyDser account to use the products or services provided by our affiliated companies at the link entrance provided by us. In order to facilitate us to provide you with one-stop service based on our related account and facilitate the unified management, we centrally display your information on EasyDser or recommend information that you are interested in, including information from platforms such as EasyDser. You can find and use the above services through the front page of EasyDser and “Service” 

When you use the above services through our products or services, you authorize us to receive, summarize and analyze your personal information or transaction information from our affiliates as required by our actual business and cooperation, which we confirm is from legitimate sources or which you authorize to consent to the information provided to us by them. 

If you refuse to provide the above information or refuse to authorize, you may not be able to use our corresponding products or services, or may not be able to display the relevant information, but it will not affect the use of EasyDser to browse and search services.

  1. Provide you with collection, purchase, attention and publication

When you visit our website or client, you can choose to collect the goods and / or services you are interested in, add them to publication management, and establish a relationship with the merchants / brands you are interested in. In the process of using the above functions, we will collect service log information, including your favorites and records added to publication management, and follow relationships, for the above functions and other purposes that we explicitly inform you. 

  1. Help you complete the issuance of orders and order management

When you order specific goods and / or services in our products and / or services, we will generate orders for you to purchase those goods and / or services through the system. In the process of placing an order, you should at least provide your consignee's name, address and contact number. At the same time, the order will contain the information about the goods and / or services you purchased, the specific order number, the time when the order was created, and the amount you should pay. We collect this information to help you successfully complete the transaction, ensure the security of your transaction, inquire about order information, provide customer service and after-sales service and other purposes that we explicitly inform you. 

In order to make it easier for you to understand and manage the order information, we will collect the order information generated during your use of our service to show you and facilitate your order management. 

You can fill in / select additional information, including other contact numbers and delivery times, to ensure the accurate delivery of goods or services.

  1. Help you complete the payment

In order to complete the payment of the order, you need to provide a payment tool account, online banking or other third-party payment method and choose the payment method. We will send your EasyDser account member name, corresponding payment tool account user name, online bank user name or third party payment account member name, order payment related information. The equipment information related to order security and other necessary information required by anti-money laundering law shall be shared with the corresponding online banking or third-party payment platform companies by embedding online banking or third-party payment platform software tool development kit (SDK) in the application. If you choose other financial institutions to provide payment services for you, we will also share the necessary information of your bank card payment, including bank card number and validity period, with the corresponding financial institutions of your choice. 

In order to keep us informed and confirm your payment progress and status, and to provide you with after-sales and dispute resolution services, you agree that we can collect information related to payment progress from other financial institutions of your choice.

  1. Help complete the delivery of goods or services to you

In order to ensure that the goods and/or services you purchase can be delivered smoothly, safely and accurately, we will publish the order-related distribution information to the logistics service providers who provide logistics information systems and technical services for EasyDser and synchronize the relevant distribution information to the corresponding logistics distribution subject according to the designation of the commodity and / or service provider. You know and agree that the corresponding logistics distributor will inevitably know and use your distribution information for delivery purposes. 

In order to keep us informed and confirm the delivery progress and status, and provide you with after-sales and dispute resolution services, you agree that we can collect information related to delivery progress from logistics-related service providers.

  1. Customer service and dispute settlement

To ensure the security of your account and system, we require you to provide the necessary personal information to verify your membership status when you contact us or submit an application for handling disputes in the middle of sale and after sale. 

In order to contact you, help you solve the problem or record the solutions and results of related problems as soon as possible, we may keep your communication / call records with us and related content (including account information, order information, other information you provide to prove the relevant facts, or contact information you left behind), if you consult, complain or provide advice on a specific order, we will use your account information and order information. 

In order to provide services and improve the quality of service, we may also use other information about you, including the information you provided when you contacted customer service and the questionnaire responses you sent to us when you participated in the survey.

  1. To provide you with public release functions such as comments, questions and answers

You can publish information publicly through the comments, Q&A and other information release functions we provide for you, including as a member to post comments and Q&A content, as well as as a seller to publish goods and / or services-related information, store-related information. 

We may judge whether you can enjoy the corresponding functional rights according to your member type and web log information (for example, only members who have purchased a product can answer other members' questions about the product) 

Please note that the information you publish publicly may involve personal information about you or others or even personal sensitive information, such as when you choose to upload a picture containing personal information. Please consider more carefully whether to share or even publicly share relevant information when using our services.

  1. Provide you with security

Please note that in order to ensure the authenticity of your identity and provide you with better security, you can provide us with ID card, third-party payment platform or financial institution account number, facial features and other information to complete real-name authentication. If you refuse to provide the above information, you may not be able to use services such as account management, opening a store, publishing products, quotations, and continuing potentially risky transactions, but it will not affect your use of browsing, search, and other services.

  1. Other uses

(1). If the information you provide contains the personal information of other users, you need to make sure that you have obtained legal authorization before providing this personal information to the shipping network. 

(2). If we use the information for other purposes not specified in this policy, or if we use the information collected for a specific purpose for other purposes, or if we take the initiative to obtain your personal information from a third party, we will obtain your prior consent. 

If we obtain your information indirectly from a third party, we will explicitly request the third party in writing to collect personal information after obtaining your consent in accordance with the law, and inform you of the content of the shared information. and those involving sensitive information need to be clearly confirmed by you before they are provided to us for use , requiring the third party to make a commitment to the legality and compliance of the source of personal information, such as violations by the third party. We will clearly require each other to bear the corresponding legal liability. At the same time, our professional security team will strengthen the security of personal information (including sensitive information reporting, encrypted storage of sensitive information, access control, etc.). We will use no less than the same means and measures to protect the personal information of our own users as we do to protect the personal information obtained indirectly.

  1. Exceptions with authorized consent

In accordance with relevant laws and regulations, your authorization is not required to collect your personal information in the following situations: 

(1). Related to national security and national defense security. 

(2). Related to public safety, public health and major public interests. 

(3). Related to criminal investigation, prosecution, trial and execution of sentences 

(4). In order to safeguard the important legitimate rights and interests of the life and property of the subject of personal information or other individuals, but it is difficult to obtain your own consent. 

(5). The personal information collected is disclosed to the public by yourself. 

(6). Collecting personal information from legally publicly disclosed information, such as legal news reports, disclosure of government information, etc. 

(7). What is necessary to sign a contract according to your requirements. 

(8). What is necessary to maintain the safe and stable operation of the products or services provided, such as discovering and dealing with the faults of the products or services. 

(9). What is necessary for legitimate news reporting. 

(10). When it is necessary for an academic research institution to carry out statistics or academic research in the public interest, and when it provides the results of academic research or description to the outside world, it shall de-identify the personal information contained in the results. 

(11). Other circumstances prescribed by laws and regulations. 

Please be aware that according to the applicable law, if we take technical and other necessary measures to deal with personal information, so that the data receiver cannot re-identify a specific individual and cannot recover, or we may carry out de-identifying research, statistical analysis and prediction of the collected information, which may be used to improve the content and layout of EasyDser and provide product or service support for business decisions. And to improve our products and services (including the use of anonymous data for machine learning or model algorithm training), the use of such processed data does not need to be notified to you and your consent. 

If we stop the operation of EasyDser products or services, we will promptly stop the activities of continuing to collect your personal information and notify you of the notice of termination in the form of service or announcement one by one. Delete or anonymize the personal information you hold.

II. How do we use Cookie and similar technologies

1. Cookie

In order to ensure the proper and efficient operation of the website, to give you an easier access experience, and to recommend to you content that may be of interest to you, we store relevant information on your computer or mobile device: this information may be Cookie, Flash Cookie, or other local storage provided by your browser or associated application (generally referred to as the "Cookie"). 

Please understand that some of our services can only be implemented by using Cookie. If your browser or browser additional services allow, you can modify your acceptance of Cookie or reject our Cookie, but rejecting Cookie may in some cases affect your secure access to the website and use of the services we provide. 

If your browser or browser add-on service allows, you can modify the acceptance of Cookie or reject our Cookie. However, if you do so, it may affect your secure access to our website in some cases, and you may need to change user settings each time you visit our website.

2. Website beacons and pixel tags

In addition to Cookie, we will also use other similar technologies such as website beacons and pixel tags on the website. For example, the email we send to you may contain an address link to the content of our website, and if you click on that link, we will track the click to help us understand your product or service preferences so that we can proactively improve our customer service experience. A website beacon is usually a transparent image embedded in a website or email. With the help of the pixel tags in the e-mail, we can know whether the e-mail has been opened or not.

III. How do we share, transfer and publicly disclose your personal information

1. Sharing

We will not share your personal information with companies, organizations and individuals other than EasyDser, except in the following cases: 

(1). Sharing with express consent: with your express consent, we will share your personal information with other parties. 

(2). Sharing under legal circumstances: we may share your personal information in accordance with laws and regulations, litigation dispute resolution needs, or requirements put forward by administrative and judicial organs in accordance with the law. 

(3). Sharing when you take the initiative to choose: if you purchase goods or services through the goods network, we will share the necessary information related to the transaction in your order information with the relevant goods or service providers according to your choice. to meet your transaction and after-sales service needs. 

(4). Sharing with affiliated companies: in order to facilitate us to jointly provide services to you based on related accounts, recommend information that you may be interested in, or protect the personal and property safety of related companies or other users or the public, your personal information may be shared with our affiliated companies. We will only share the necessary personal information (for example, we will share your necessary account information with affiliated companies for the convenience of you to use our related company's products or services). If we share your personal sensitive information or the affiliated company changes the use and processing purpose of your personal information, we will seek your authorization again. 

(5). Sharing with authorized partners: some of our services will be provided by us and authorized partners only for the purposes stated in this Privacy Policy. We may share some of your personal information with our partners to provide better customer service and user experience. For example, when you purchase products on a website online, we may need to share your personal information with a logistics service provider to arrange delivery or arrange for partners to provide services. We will only share your personal information for legitimate, legitimate, necessary, specific and specific purposes, and will only share the personal information necessary to provide services. Our partners do not have the right to use the shared personal information for other purposes that are not related to the product or service.

Currently, our authorized partners may include the following types: 

(1). Authorized partners of advertising and analytical services. Unless we have your permission, we will not share your personally identifiable information (information that can identify you, such as your name or email address, through which you can be contacted or identified) with partners providing advertising and analytical services. We will provide these partners with information about the coverage and effectiveness of their ads, without providing your personally identifiable information, or we will aggregate this information so that it does not identify you personally. For example, only after advertisers agree to abide by our guidelines for advertising can we tell advertisers how effective their ads are, or how many people have seen their ads or installed apps after seeing them, or provide these partners with personally unidentifiable statistics (such as "male, 25-29 years old, based in Beijing") to help them understand their audience or customers. 

(2). Suppliers, service providers and other partners. We send information to suppliers, service providers and other partners who support our business, this support includes providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements and services, providing customer service, facilitating payment or conducting academic research and research. 

We will sign strict data protection agreements with companies, organizations and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures. 

We conduct rigorous security testing of the application program interface (API) that authorizes partners to obtain relevant information and agree with authorized partners on strict data protection measures to process personal information in accordance with our entrusted purpose, service description, this Privacy Policy and any other relevant confidentiality and security measures. 

2. Assignment

We will not transfer your personal information to any company, organization or individual, except in the following cases: 

(1). Transfer with express consent: with your express consent, we will transfer your personal information to other parties. 

(2). In the event of a merger, acquisition or bankruptcy liquidation with EasyDser, or other situations involving a merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require new companies and organizations that hold your personal information to continue to be bound by this policy, otherwise we will require the company, organization and individual to re-seek authorization from you. 

3. Public disclosure

We will only publicly disclose your personal information under the following circumstances: 

(1). With your express consent or based on your active choice, we may publicly disclose your personal information. 

(2). If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of EasyDser, or in order to protect the personal and property safety of users or the public of EasyDser and its associated companies, we may disclose personal information about you with your consent in accordance with laws and regulations or the relevant agreement rules of EasyDser , including the relevant violations and the measures that EasyDser has taken against you. For example, if you seriously violate the rules of EasyDser, we may lock your account, so that you won't login in.

4. The exception of obtaining prior authorization consent when sharing, transferring or publicly disclosing personal information 

In the following cases, the sharing, transfer, and public disclosure of your personal information does not require your prior authorization: 

(1). Related to national security and national defense security. 

(2). Related to public safety, public health and major public interests. 

(3). Related to criminal investigation, prosecution, trial and execution of sentences, etc. 

(4). In order to protect your or other personal life, property and other important legitimate rights and interests, but it is difficult to get my consent. 

(5). Personal information that you disclose to the public on your own. 

(6). Personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels. 

In accordance with the provisions of the law, sharing, transfer and public disclosure of de-identified personal information and ensuring that the recipient of the data cannot recover and re-identify the subject of personal information is not an act of external sharing, transfer and public disclosure of personal information, the preservation and processing of such data will not be required to notify you and obtain your consent.

IV. How do we protect the security of your personal information

1. We have taken reasonable and feasible security measures in line with industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. For example, you will be protected by SSL (Secure Socket Layer) protocol encryption when exchanging data (such as credit card information) between your browser and server; we also provide HTTPS (Hyper Text Transfer Protocol over Secure Socket Layer) protocol secure browsing mode for EasyDser; we will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms to prevent personal information from malicious attacks. We will deploy access control mechanisms to ensure that only authorized personnel can access personal information, and we will organize security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. 

2. We have advanced data management system based on data core and data life cycle which enhance security of whole system from organizational construction institutional design personnel management product technology etc. 

3. We will adopt reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information within the time limit required for the purposes stated in the cost policy unless there are mandatory retention requirements such as the e-commerce Act of PRC requiring that goods and services information and transaction information be kept from less than three years from the date of completion of transaction. Criteria that we judge for the foregoing period include: 

(1). Complete your related transaction purposes maintain corresponding transactions and business records respond to your possible queries or complaints; 

(2). Ensure that we provide you with safety and quality services; 

(3). Whether you agree to longer periods of retention; 

(4). Any other special agreement exists for retention periods. 

After your personal information exceeds your reservation period, we will delete your personal information or make it anonymous according to applicable law requirements. 

4. The internet is not absolutely safe environment, we strongly recommend that you do not send personal information by means of communication other than those recommended by EasyDser. You can establish contacts and share with each other through our services. When you create communication transactions or sharing through our services you can choose objects communicating trading or sharing as third parties who can see your transaction content, contact mode, exchange information or sharing content. 

When you conduct online transactions using EasyDser Services you inevitably disclose personal information such as contact or contact address to each other or potential transaction partner. Please protect your personal information properly and provide them only if necessary. 

If you find your personal information especially your account or password leaks please contact online customer service immediately so that we can apply appropriate measures according to your application. Please note that the information you voluntarily share or even publicly share when using our services may involve your personal information or even sensitive personal information of others. Please consider more carefully whether you will share or even publicly share relevant information when using our services. 

Please use complex password to assist us to ensure your account security. We will try our best to guarantee security for any information you send us. If our physical technology or management protection facilities are damaged causing information unauthorized access disclosure tampering or destruction resulting in your legitimate rights damage we will assume corresponding legal liability. 

6.After unfortunate personal information security incidents, we shall inform you according to laws and regulations: basic circumstances and possible effects of security incidents, disposal measures we have taken or will take, suggestions for self-prevention and mitigation of risks, remedial measures for you etc. Event related circumstances we will send email letters telephone push notification etc. inform you that we will adopt reasonable effective way to publish announcement when it is difficult to inform individual information subject individually. 

At the same time, we will also report personal information security incidents according to regulatory requirements.

V. How do you manage your personal information 

You can access and manage your personal information in the following ways: 

1. Access to your personal information

You have access to your personal information except exceptions prescribed by law or regulations. You can visit your personal information yourself by doing this: 

Account information -- if you want to access or edit personal basic information and pay information, change your password, add security information, add your account number or close your account / sub account, you can perform such operations via login account via login account. 

Search information -- you can access or clear your search history. 

Order information: you can check or clear your order records trading records in search net. 

If you cannot access these personal information via this path, you can contact us at any time via online customer service. We will reply to your request within 15 days. 

For additional personal information generated during your use of our products or services, we will provide you with relevant arrangements pursuant to this article "(7) responding to your above request".

2. Correct or supplement your personal information

When you find errors in your personal information handled by us, you have the right to ask us to make corrections or additions. You can propose corrections or additions via "(1) access your personal Information".

3. Delete your personal information

You can delete some of your personal information by listing (1) access to your personal Information. 

You may ask us for deletion of personal information in the following situations: 

(1). if we deal with personal information acts violate laws and regulations; 

(2). if we collect and use your personal information, we do not ask for your explicit consent; 

(3). if we deal with personal information behavior seriously violates your agreement; 

(4). if you don't use our products or services or you cancel your account proactively; 

(5). if we never provide you products or services permanently. 

If we decide to respond to your deletion request, we will notify entities where possible to obtain your personal information whenever possible requiring them to be deleted immediately unless otherwise specified by laws or regulations or those entities receive your independent authorization. 

When you or we assist you to delete relevant information, because applicable laws and security techniques, we may not immediately delete corresponding information from backup systems, we securely store your personal information and isolate them with any further processing until you delete them or implement anonymous when backup updates.

4. Change the scope of your authorization consent

Each business function may require some basic personal information to be completed (see part II of this privacy policy). Besides, for collecting and using additional personal information, you can grant or withdraw your authorization consent via login account via account Management or online customer service contact. 

When you withdraw your consent, we will not handle personal information accordingly. However, your decision to withdraw consent does not affect any previous personal information processing based on your authorization.

5. Automatic decision making of constraint Information Systems 

In some business functions we may decide only according to non-manual automatic decision mechanisms including information systems algorithms etc. If these decisions affect your legitimate rights significantly, you are entitled to ask us to explain, and we will provide recourse methods without infringement on commercial secrets or other user rights and social interests of EasyDser.

6. Respond to your request above

To secure security you may need to provide written requests or otherwise prove your identity. We might ask you first to verify your identity and then process your request. 

We shall reply within 15 days. If you don't feel satisfied, you can also initiate complaints via online customer service. 

We do not charge fees in principle for your reasonable request but we shall charge certain costs according to circumstances for repeated requests beyond reasonable limits. We may reject those requests that require excessive technical means (e.g. requiring new systems or fundamentally changing existing practices) giving others legitimate interests or very unrealistic requests. 

In accordance with laws and regulations, we shall not be able to respond to your request in the following circumstances: 

(1). related to compliance with obligations stipulated by law and regulations by individual information controllers; 

(2). directly related to national security and defence security; 

(3). directly related to public safety, public health, major public interests; 

(4). directly related to criminal investigations prosecution trials and enforcement of sentences; 

(5). personal information controllers have sufficient evidence to indicate that subjective malice or abuse of rights exists in personal information subjects; 

(6). it is difficult to obtain consent from individuals who maintain their vital legal rights such as personal information subjects or other individuals' lives or property; 

(7). responding to requests from individual information subjects will lead to serious damage to legal rights of individuals or organizations; 

(8). involving commercial secrets.

VI. How do we deal with personal information about minors

Minors cannot create their own user accounts if they do not agree with parents or guardians. If you are minors, please ask your parents or guardian to read this privacy policy carefully and use our services or provide us with information if you agree with your parents or guardian. 

For information collected by parents or guardians who agree to use our products or services, we shall use, share, transfer or disclose such information only if laws and regulations permit, parents or guardians expressly agree or protect minors. 

If we find ourselves collecting personal information from children without prior parental consent, we try to delete relevant data as quickly as possible.

VII. How does your personal information shift globally

Personal information collected and generated in operation within the territory of PRC is stored in China except as follows: 

(1). laws and regulations are expressly stipulated; 

(2). obtain your explicit authorization. 

In view of these circumstances we will ensure that you provide adequate protection against your personal information according to this privacy policy.

VIII. How does this privacy policy update

Our privacy policy may change. 

Without your explicit consent, we will not limit your rights under this privacy policy. We will publish any changes made to privacy policies on specialized pages. 

We will also provide more significant notifications for major changes. 

Major changes referred to in this policy include but are not limited to: 

(1). There has been significant change in our service patterns. Such as dealing with personal information purposes, processing personal information types, personal information usage manner etc; 

(2). We have undergone significant changes in terms of control. Such as merger and reorganization caused by information controller changes; 

(3). Changes occurred in the main objects of personal information sharing, transfer or disclosure; 

(4). There has been significant change in your rights to participate in personal information processing and how they exercise; 

(5). We are responsible for dealing with personal information security communication ways and complaints channels change; 

(6). Personal information security impact assessment reports indicate high risks. 

We will also archive old versions of this privacy policy on EasyDser for your access.

IX. How to contact us

You can contact us in the following ways and we will reply to your request within 15 days: 

If there are any questions opinions or suggestions regarding this policy content you can contact us via online customer service or email address issued by website; 

If you are dissatisfied with our reply particularly if you believe that our personal information processing acts impair your legitimate rights, you may seek solutions by bringing proceedings before a court competent for the defendant's domicile.

Customer Service